This file contains information about Help! Network supplemental to the printed user manual. We urge you to print and carefully read these notes before you start working with Help! Network.
INSTALLATION PROBLEMS
If you have problems installing Help! Network, disable your extensions (INITs) and control panels (cdevs) prior to installation.
In System 7, extensions can be disabled by holding down the “shift” key while your Macintosh is starting up. After Help! Network is installed, you may restart your Macintosh to reload the extensions.
If you are using an extension manager, temporarily turn off as many extensions and control panels as possible prior to installing Help! Network.
If you are running under System 6, and do not have an extension manager, drag the extensions located in your System folder to a location outside the folder and restart your Macintosh. After Help! Network is installed, the extensions can be dragged back into the System Folder, and your Macintosh restarted to reload the them.
INSTALLING PROBES ON SYSTEM 6 CLIENTS
ADSP and AppleTalk, which enable the Help! Network Probe to access the network, are built into System 7 and later, but may need to be installed on machines running System 6.
The probe is compatible with all versions of AppleTalk and versions 1.5.1 or later of the ADSP extension. Since ADSP is built into AppleTalk beginning with version 56, the ADSP extension is not required to use AppleTalk 56 or later.
For clients that do not already have ADSP, we recommend that AppleTalk 58 is installed using the “Customize” option of the Probe Installer.
BEFORE RUNNING
Any control panels, extensions, or applications that lock disks, files or folders (such as DiskLock, FolderBolt, etc.) should be disabled before running Help! Network.
CHANGES IN VERSION 1.0.2
Help! Network 1.0.2 includes a bug fix that insures the correct machine name is displayed within the report. Updates were made to both the application and knowledgebase to insure that the most up to date models are represented when using the Simulation feature.
MEMORY ALLOCATION
To create a report for a volume greater than 200 megabytes in size, on a Macintosh with less than 4 megabytes of RAM, you may need to allocate additional memory to the Help! Network application. This insures enough memory will be available to load the Knowledgebase while imaging the report.
EXTENSION LOADING ORDER
If Help! Network displays a message about an extension conflict where the solution is to cause one extension to load into memory before the other, Help! Network will continue to display the same message even after you’ve made the suggested change. In other cases, Help! Network will warn that one extension needs to load before another, even though it already does. If you’ve checked the loading order of your extensions and they load in the sequence suggested by Help! Network, please ignore subsequent messages as Help! Network currently has no way to detect in which order the extensions have been loaded.
COLLECTING PROFILES
Problems may occur if a profile is collected for any client which is in the process of installing software, causing the client to crash. Please wait until the installation is completed before beginning a collection.
Applications that are open at the time a profile is being collected may not show their correct version in the Current Versions section of the report, and may also be listed in the Damaged Files section.
In addition, items may appear in the Duplicate Files section if any files were created, moved, or deleted while the collection was in progress.
To obtain most accurate reports, no applications should be open and no files should be created, moved, or deleted while a profile is being collected.
STUFFIT SPACESAVER™
If you use StuffIt SpaceSaver™, make sure that you have version 1.0.5 or later installed. This avoids a problem where Help! Network causes all compressed files to expand at the same time, drastically reducing the amount of free disk space. Free updates are available from various online services such as America Online and CompuServe, or contact Aladdin for update information.
APPLWINDOWS 2.0.2
There have been reports of problems associated with ApplWindows 2.0.2 when using the Help! Network application. We currently recommend that ApplWindows is not used in conjunction with the Help! Network application.
EXPORTING REPORTS
Help! Network's export feature creates a text file of the Help! Network report. Large report listings can create text files larger then 32K which TeachText cannot open, requiring the use of another text editor or word processor to view these files.
DESK ACCESSORIES
If you are running under System 7, desk accessories listed in the DAs/Drivers section of the Help! Network report will all show an ID of zero. This is because desk accessories are treated as applications by System 7 and aren’t assigned IDs.
PRINTING
Selecting printing sizes other than 100% under Page Setup... will occasionally give undesirable results. Acceptable printer setup sizes are US Letter, US Legal and International A4.
When printing to a dot matrix printer, such as an ImageWriter, selecting draft mode will give undesirable results.
SYSTEM 7 PRO & APPLEMAIL
When selecting volumes for a client who is running System 7 Pro with AppleMail installed, a “phantom” volume named “Mail Enclosures” appears in the Select Volumes dialog. Selecting this volume to scan has not been found to cause any problems other than a warning about available free space on the volume. However, scanning the Mail Enclosures volume is not necessary.
CD-ROM DRIVES
Help! Network may warn you about minimal free space if a report is created for a CD-ROM volume. The amount of free disk space is irrelevant on CD-ROMs since they are read only. Therefore, disregard any messages about free space on CD-ROMs.
USING SYSTEM 6.0.8
If you are running version 6.0.8 of Apple’s System Software, Help! Network still recognizes it as System 6.0.7 in diagnostic messages. This is because the version information in the system software Help! Network uses was not updated by Apple for System 6.0.8. In reality, 6.0.8 is identical to 6.0.7 except for System 7 compatible printer drivers.
PERFORMA MACHINES
Since the Performa CPUs are based upon other Macintosh computers, Help! Network is currently unable to distinguish them from their Macintosh equivalents. The following list illustrates which Macintoshes represent the various Performas:
Performa 200 = Classic II
Performa 400, 405, 430 = LC
Performa 450 = LC III
Performa 600 = IIvx
COMMUNICATING WITH TEKNOSYS
In an effort to better communicate with our customers, Teknosys has forums on AppleLink, America Online, and CompuServe.
If you know about conflicts, incompatibilities, or other problems which Help! Network is not currently detecting, let us know! We welcome suggestions or comments about our products and services that you may have.
ONLINE SERVICES
AppleLink: TEKNOSYS
Forum: Located in the Third Parties forum
America Online: TEKNOSYS
Forum: Keyword TEKNOSYS takes you directly to the Teknosys Forum.
CompuServe: 71333,710
Forum: Located in the Macintosh D Vendors Forum (GO TEKNOSYS)
